Last Updated: [04/10/2024]
1. Introduction
NDCC Ltd ("we," "our," or "us") operates under the trading name discountcream.co.uk, providing an online platform for purchasing products with ease and efficiency. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. Please read this policy carefully to understand our practices regarding your personal data and how we handle it.
Our Commitment to Data Privacy
NDCC Ltd is a data controller registered with the Information Commissioner's Office (ICO) in the UK, under company number SC362615. We adhere to GDPR principles, ensuring your information is used transparently and securely.
Still have questions? Contact us at:
The Data Protection Officer
NDCC Ltd T/A Discountcream.co.uk
1 South Caldeen Road
Coatbridge, ML5 4EG
Or email: This email address is being protected from spambots. You need JavaScript enabled to view it.
2. Information We Collect and Why We Collect It
We collect your personal information primarily to process your orders efficiently and keep you informed about your order status. Information collected includes, but is not limited to:
- Personal Details: Name, email address, billing address, delivery address, and phone number.
- Other Information: Any additional data related to your purchase requests or service preferences.
Use of Personal Information
We use your personal information to:
- Process and fulfil your orders and requests.
- Notify you of order and delivery status.
- Inform you about product updates and service improvements (with consent).
- Enhance our services and marketing activities based on user feedback.
3. Customer Interactions on Our Website
During registration or order placement, we request personal information such as your name, billing and shipping address, phone number, and email address. This information is used to:
- Process transactions and communicate about your order.
- Notify you about service changes, offers, or if issues arise during order processing.
- Enable marketing communications with opt-in consent.
Newsletter Subscription
If you opt to receive our newsletter, you may receive updates on products, services, and news. Subscriber activity is tracked for internal analysis, including email openings, link clicks, and frequency of interactions, helping us tailor content to be more relevant to you.
Cookie Use
Our website uses cookies to enhance your browsing experience. Cookies help us monitor and analyze site usage, track interactions, and improve user experience. You may disable cookies via your browser, but please note that doing so could affect the functionality of our website.
4. How We Use and Disclose Your Information
To manage your orders and maintain our services, we may share certain data with third parties:
- Communications: We may use your personal data to communicate order details, delivery updates, or resolve any order issues.
- External Services: Third-party providers, such as Royal Mail, DPD, and Parcelforce, handle deliveries. For secure transactions, we work with payment processors like PayPal, Stripe and Klarna adhering to PCI DSS standards.
- Feedback: We may share limited information with Trustpilot and Google for feedback collection to help improve our offerings.
We will only disclose your personal data in compliance with legal obligations or if required to enforce our terms. This may include sharing information with government bodies if legally necessary.
5. Your Rights
You have the right to:
- Object to data processing.
- Request erasure or restrict further use of your data.
- Request access to your data or obtain a copy.
- Update or correct your information through your account settings or by contacting us.
To exercise these rights, email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will review and respond in line with applicable regulations.
6. Legal Basis for Processing
Our processing activities are based on:
- Consent: By using our site and disclosing your information, you consent to our use of your data as described in this policy.
- Legitimate Interests: We may process data when necessary to fulfill orders, communicate product updates, or handle service inquiries.
7. Retention of Personal Data
Your data is retained only as long as necessary to fulfill the purposes it was collected for or as required by law. Data no longer needed will be securely deleted or anonymized.
8. Data Security
We implement appropriate safeguards to protect your personal information from unauthorized access or disclosure. Access is restricted to authorized personnel handling order fulfillment or related service activities.
9. Opt-Out Options
To unsubscribe from marketing emails or disable your account, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your request.
10. Children’s Privacy
This website is not intended for individuals under 14 years of age. NDCC Ltd does not knowingly collect information from children under 14 without verified parental consent.
11. Third-Party Websites
Our website may link to third-party sites not controlled by NDCC Ltd. We are not responsible for the privacy practices of these sites, and we encourage you to review their policies before sharing personal data.
12. Updates to This Policy
This policy was last updated on [Date]. We may update this policy as needed, with changes effective upon posting to our website. Regularly reviewing this policy is recommended.
13. Contact Us
For questions or concerns about this Privacy Policy, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
