Delivery Information

Festive Delivery Update

Order Monday 23rd December (pre-4pm)
Delivery Tuesday 24th December
Office 9am - 5pm

Order Tues 24th - Fri 27th December
Delivery Tues 31st Dec - Fri 03rd January
Office CLOSED

Order Monday 30th December
Delivery Tues 31st Dec - Fri 03rd January
Office 9am - 5pm

Order Tues 31st Dec - Wed 1st January
Delivery Fri 3rd - Mon 6th January
Office CLOSED
 

Order Thursday 2nd January
Delivery Fri 3rd - Mon 6th January
Office 9am - 5pm

Order Friday 3rd January
Delivery Mon 6th - Tues 7th January
Office 9am - 5pm

Order Monday 6th January
Delivery Tues 7th  January
Office 9am - 5pm 
(Normal service resumes) 

 *We recommend downloading the DPD app for full tracking.

Republic of Ireland: There are some products we are unable to ship to the Republic of Ireland due to Brexit restrictions. Our Customer Care team will be in touch if there are any issues. However, if you wish to discuss this prior to ordering, please give us a call.

Our Delivery Promise

• Standard Service (Up to 5 days)
• Courier Premium Service (Next Business Day)*
• Northern Ireland / Offshore UK
• Republic of Ireland
• Rest Of EU
• Tracking Your Order

*Please note that normal courier deliveries are made Monday-Friday and exclude weekends and bank holidays. 

Our Delivery Promise

We aim to get your delivery to you as quickly and efficiently as possible. We use DPD for the majority of our consignments.

Place your order before 4 pm and it will be dispatched to you the same day*. Orders received after 4 pm on Friday including Saturday/Sunday will be dispatched the following Monday* (*subject to stock availability)

For courier delivery, if you provide your mobile phone number and email address, you will receive an estimated 1-hour delivery slot text message and email. You can update or change your delivery day by replying to the text message.

Standard Service 2-5 day

During the initial stages of checkout, you will only see delivery options available to you based on your delivery postcode and the total weight of your order basket.

Courier Premium Service (Next Business Day)

FREE DELIVERY + NEXT BUSINESS DAY COURIER SERVICE
Orders over the value of £60.00 excluding VAT to Mainland UK qualify for free 24hr courier delivery service. More remote areas of the Scottish highlands will receive a 2-day service if the next day courier is not available.

NEXT DAY COURIER SERVICE IS NOT AVAILABLE IN THE FOLLOWING POSTCODE AREAS:
AB31-56, BT, FK17-FK21, GY, HS, IM, IV, JE, KA27-28, KW, PA20-99, PH15-99, TR21-25, ZE.

These areas have a 2-day courier service.

Deliveries are 8.30 am - 6.00 pm and require a signature. If you provide a mobile number and email address you will receive an estimated one-hour delivery slot for your delivery by email and SMS text message.

Northern Ireland / Offshore UK

During the initial stages of checkout, you will only see delivery options available to you based on your postcode and the weight of the delivery.

* This service includes the following postcode areas:
AB31-56, BT, FK17-FK21, GY, HS, IM, IV, JE, KA27-28, KW, PA20-99, PH15-99, TR21-25, ZE.

Republic of Ireland

Please note: There are some products we are unable to ship to the Republic of Ireland due to Brexit restrictions. Our Customer Care team will be in touch if there are any issues. However, if you wish to discuss this prior to ordering, please give us a call.

1hr delivery slot SMS text messages and tracking emails are not available to customers in the Republic of Ireland - please call our Customer Care team to track your parcel if required.